ITIL PROGRAM MANAGER ( Sweden/Germany/Holland) | HITCONTRACT / IT-darbas.lt


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Pilnas etatas ITIL PROGRAM MANAGER ( Sweden/Germany/Holland)

| HITCONTRACT | Stockholm, Sweden

For our client, we are looking for an ITIL PROGRAM MANAGER

Do you want to lead ITIL program, implementation of ITIL framework in our costumer Group IT (VIT) organization and are you aware of the latest process management developments?

VIT is looking for an ITIL Program Manager to further strengthen their Group IT Quality function. Process Management is an increasingly important discipline for our customer IT and their business customers through an increase digitalization, transformation (outsourcing activities) as well security, stability and compliance related requirements.

You know process management, structured way of working well, have a pragmatic attitude and like to work in the dynamic international environment? You are someone who can ask critical questions and constantly strives for improvement?

As a Group ITIL Program Manager, you leading the ITIL framework implementation activities. Both internally and externally, you truly cooperate with the other process management related experts, you are the central point. You also coordinate the implementation activities, signal risks and monitor the KPIs - measures in VIT.

You strive for continuous improvement and, if necessary, propose countermeasures. You are part of the VIT and have an active contribution to this. You play an important role in supporting and advising on IT management about the IT processes. You are a solid ITIL professional and therefore advises the VIT team in decision-making with implications to process management.

You do this by designing processes according to best practices & IT related standards together with process expects in VIT teams, leading, prioritizing & monitoring implementation activities, reporting risk, supporting in creating and increasing standardization in VIT and compliance with approved processes, guidelines and initiating improvement (LEAN) programs in this context.

Required qualifications
• Academic degree within relevant area to ICT/Process Management
• Certified for ITIL (min. ITIL® Practitioner)
• Thorough knowledge of ITIL framework, language & process modeling tools
• Proven experience in process engineering and deployment methodologies; ideally involving third-party organizations in an international/corporate environment
• Proven experience in implementation, operating an ITIL program and/or supporting an ITIL framework
• Ability to analyze complex situations and implement solutions
• Ability to accomplish results through others (process managers/owners, professional employees, VIT teams, managed service providers) truly team player!
• Effective communication, project management & conflict resolution skills
• Our best candidate masters our group language English; other languages such as Swedish, German, Dutch are of additional value.

Competence:
Problem Management (ITIL) 5-10 Years

https://hitcontract.lt/en/jobs/itil-program-manager-sweden-germany-holland



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Paskelbimo data: 2017-09-22
Peržiūrėtas: 508 kartų