Application Support - Global Solutions | HITCONTRACT /

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Pilnas etatas Application Support - Global Solutions

| HITCONTRACT | Göteborg, Sweden

For our client, we are looking for an Application Support

Job description:
We are looking for an application support to join our customers' Support and Service group which manages application support for global solutions by taking care of incidents and requests. You will be tasked with 2nd line support where u are responsible for providing support services to customers and users. The role requires communication with different global sites and departments, suppliers and partners. The key responsibilities in this assignment are:
• Supporting customers by handling incidents and requests
• Analysing and resolving incidents
• Identifying potential solutions for defects
• Knowledge management by documenting and sharing knowledge
• Status communication to customers and stakeholders
• Contributing with suggestions to improve deliveries
• Participating in maintenance and deployment activities

We see that you are an analytical person who enjoys problem-solving working as a true team player with a service-minded attitude. We expect you to enjoy new challenges working in a self-driven way. This role demands you to speak and write English fluently.

Required skills:
• Customer focus and process knowledge
• Collaboration mindset within and across teams.
• Fluent in English
• Experience in all or most of the following areas:
o Knowledge in handling Java/JBOSS based applications
o Oracle 10/11, SQL
o Unix/Linux

• Working experience with Application support 3-5 Years

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Paskelbimo data: 2017-09-08
Peržiūrėtas: 1078 kartų