2nd line Application Support - Unix/Linux, SQL | HITCONTRACT / IT-darbas.lt

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Pilnas etatas 2nd line Application Support - Unix/Linux, SQL

| HITCONTRACT | Göteborg, Sweden

For our customer, we are looking for an Application Support.

Job description:
We are looking for an Application Support. The primary responsibility is to manage global application support by taking care of incidents and request. You will be working with 2nd line Support, taking responsibility of providing support services to the customers. Our customer works on a global scale and you will be collaborating with other sites and departments as well as customers, suppliers, and partners. The role demands customer focus and process knowledge and collaboration with other involved parties.

The key responsibilities are:
- Supporting customers by handling incidents and requests
- Analyzing and resolving incidents
- Identifying potential solutions for defects
- Knowledge management by documenting and sharing knowledge
- Status communication to customers and stakeholders
- Providing improvement suggestions to improve deliveries
- Participating in maintenance and deployment activities

We are looking for an analytical person with problem-solving skills. You need to be a team player with a service-minded attitude. You are expected to be self-driven and eager to take on new challenges.

Required skills:
- Previous experience of customer support, minimum 3 years.
- Knowledge on handling Java/JBOSS based application, Oracle 10/11, SQL, Unix/Linux
- Fluent in both spoken and written English.

Preferred skills:
- Working experience with Application support


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Paskelbimo data: 2017-05-04
Peržiūrėtas: 1549 kartų